1. Introduction & Scope

This Privacy Policy ("Policy") describes how q876 ("q876", "we", "us", or "our") collects, processes, stores, shares, and protects personal data relating to individuals who access or use the q876 online gaming platform at q876.bet, including its mobile-optimised web interface, customer support channels, and any associated promotional communications.

This Policy applies to all registered players, prospective players who have commenced but not completed registration, visitors to the q876 website who have not registered an account, and individuals who contact q876 support regardless of whether they hold an active account. It applies globally, with particular application to users accessing the platform from Pakistan.

By creating a q876 account, making a deposit, or continuing to use the q876 platform after this Policy has been published or updated, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue use of the q876 platform immediately and may request account closure in accordance with the Terms and Conditions.

2. Data Controller

q876 operates the gaming platform at q876.bet under an international gaming licence. The entity responsible for the processing of your personal data as data controller is q876 (the "Controller"). As the Controller, q876 determines the purposes for which and the means by which your personal data is processed.

For all data protection enquiries, rights requests, and formal complaints relating to privacy, the designated point of contact is the q876 Data Protection Officer, reachable via the support channels described in Section 15 of this Policy. All privacy correspondence should be clearly marked "Data Protection / Privacy" in the subject line to ensure correct routing.

3. Data We Collect

3.1 Data You Provide Directly

q876 collects personal data that you actively provide during the account lifecycle, including at registration (full name, date of birth, CNIC or passport details, mobile number, email address, and residential address in Pakistan), during KYC verification (identity documents, proof of address, proof of payment method), when initiating deposits or withdrawals (JazzCash wallet number, EasyPaisa mobile number, bank IBAN, transaction reference numbers), and when contacting support (the content of your communications, complaint details, and any attachments you submit).

3.2 Data Collected Automatically

When you access the q876 platform — whether on a desktop browser in Karachi, a mobile device in Lahore, or anywhere else — certain technical data is collected automatically. This includes your IP address, approximate geolocation derived from IP, device type and model, operating system and version, browser type and version, screen resolution, session start and end timestamps, pages and game titles accessed, click-stream data, and connection quality metrics.

This automated collection is technically necessary to deliver the platform, maintain session continuity, enforce geographic access policies under q876's gaming licence, and identify anomalous activity patterns that may indicate fraud or account takeover attempts.

3.3 Data from Third Parties

q876 may receive personal data about you from third parties in specific, limited circumstances: from payment processors (transaction confirmation data from JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, or Raast/1LINK), from identity verification providers (KYC match results, watchlist screening outcomes), from fraud detection services (device risk scores, IP reputation data), and from advertising platforms where you have clicked a q876 promotional link and consented to conversion tracking on that platform.

4. Legal Basis for Processing

q876 processes your personal data only where a valid legal basis exists for that processing. The legal bases applicable to q876's data processing activities are as follows:

• Contractual Necessity: Processing required to perform the contract between you and q876 — i.e., to provide the gaming platform, process your PKR deposits and withdrawals, and manage your account;
• Legal Obligation: Processing required to comply with q876's obligations under its international gaming licence, including KYC/AML requirements, age verification, responsible gaming monitoring, and regulatory reporting;
• Legitimate Interests: Processing necessary for q876's legitimate business interests where those interests are not overridden by your fundamental rights — including fraud prevention, platform security, abuse detection, and improving the gaming experience;
• Consent: Processing carried out on the basis of your freely given, specific, informed consent — principally for direct marketing communications. Where consent is the legal basis, you have the right to withdraw it at any time without affecting the lawfulness of prior processing.

5. How We Use Your Data

q876 uses your personal data for the following purposes, each of which is tied to a specific legal basis as described in Section 4:

• To create and manage your q876 account, verify your identity and age (21+ requirement), and maintain accurate account records;
• To process PKR deposits and withdrawals via JazzCash, EasyPaisa, bank transfer, and cryptocurrency, and to maintain a complete transaction history for your account;
• To deliver sports betting, live casino, slots, Andar Bahar, Bingo Adventure, and all other gaming services available on the q876 platform;
• To conduct AML screening, fraud detection, and duplicate account identification using automated and manual review processes;
• To monitor gameplay patterns for responsible gaming purposes and to intervene where q876 has reasonable grounds to believe a player may be experiencing gambling-related harm;
• To communicate with you about your account, transactions, security alerts, and regulatory notifications;
• To deliver promotional offers, bonus notifications, and marketing communications where you have provided consent or where q876 has a legitimate interest in doing so subject to your right to object;
• To analyse platform usage patterns in aggregate to improve the q876 user experience, optimise game selection, and develop new features relevant to Pakistani players;
• To comply with requests from competent regulatory or law enforcement authorities as required under q876's international gaming licence obligations.

6. Sharing Your Data

q876 does not sell, rent, or trade your personal data to any third party for their own marketing purposes. Personal data is shared externally only in the following specific circumstances and only to the minimum extent necessary:

• Payment Processors: JazzCash, EasyPaisa, Raast/1LINK, HBL, UBL, Meezan Bank, and cryptocurrency gateway providers receive transaction data necessary to process deposits and withdrawals;
• KYC & Identity Verification Providers: Licensed identity verification companies receive copies of your CNIC or passport and facial verification data solely to conduct age and identity checks as required under q876's gaming licence;
• Fraud & Risk Management Providers: Specialised fraud detection platforms receive device and behavioural signals to generate risk assessments that protect your account and q876's platform integrity;
• Game Software Providers: Third-party game studios whose titles are available on q876 may receive pseudonymised player identifiers and game session data necessary to operate their RNG-certified games;
• Regulatory & Law Enforcement Authorities: q876 will disclose personal data to competent authorities where required by a valid legal order, court direction, or under q876's mandatory reporting obligations under its gaming licence's AML provisions;
• Corporate Transactions: In the event of a merger, acquisition, or sale of assets involving q876, player data may be transferred as part of that transaction, subject to the acquirer being bound by obligations equivalent to those in this Policy.

7. International Data Transfers

As an internationally licensed gaming platform, q876's technology infrastructure, data storage systems, and some third-party service providers are located outside Pakistan. Your personal data may therefore be transferred to and processed in countries other than Pakistan, including countries whose data protection laws differ from those applicable in your home jurisdiction.

Where personal data is transferred internationally, q876 implements appropriate safeguards to ensure your data receives a standard of protection equivalent to that described in this Policy. These safeguards include contractual data transfer clauses incorporated into agreements with our service providers, and where applicable, reliance on adequacy determinations or equivalent recognised transfer mechanisms.

By using the q876 platform, you acknowledge and consent to the transfer of your personal data to the jurisdictions described in this section, subject to the safeguards described above.

8. Data Retention

q876 retains personal data for no longer than is necessary for the purposes described in this Policy or as required by applicable regulatory obligations. The following retention periods apply as a general guide:

• Active Account Data: Retained for the full duration of your active account relationship with q876;
• Post-Closure Account Data: Following account closure, transaction records, KYC documentation, and AML-related data are retained for a minimum of seven (7) years in compliance with q876's international gaming licence obligations;
• Marketing Consent Records: Retained for three (3) years following the last marketing communication sent or the withdrawal of consent, whichever is earlier, as evidence of valid consent;
• Support Correspondence: Retained for three (3) years following the resolution of the relevant support interaction or complaint;
• Technical / Log Data: Server logs and technical access data are retained for a rolling period of 12 months, after which they are deleted or anonymised.

On expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be linked to any identifiable individual.

9. Security Measures

q876 implements a layered security architecture to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Technical security measures in place include TLS 1.3 encryption for all data in transit, AES-256 encryption for sensitive data at rest, multi-factor authentication for access to administrative systems, network segmentation and firewall controls, continuous intrusion detection and monitoring, and regular third-party penetration testing.

Organisational security measures include role-based access controls ensuring that only staff with a specific operational need can access personal data, mandatory data protection training for all staff, documented incident response procedures, and a formal data breach notification process under which q876 will notify affected players and relevant authorities within 72 hours of becoming aware of a material breach that poses a risk to your rights and freedoms.

10. Cookies & Tracking Technologies

q876 uses cookies, web beacons, pixel tags, and similar tracking technologies to operate and improve the platform. The following categories of cookies are in use:

• Strictly Necessary Cookies: Essential for platform functionality — session management, authentication tokens, and security cookies. Cannot be disabled without impairing your ability to use the platform;
• Functional Cookies: Remember your preferences such as language selection, display settings, and recently played games to provide a personalised experience;
• Analytics Cookies: Collect anonymised data about how visitors use the q876 platform — pages visited, session duration, error messages — to help us improve performance and usability;
• Marketing Cookies: Track your interaction with q876 promotional content to measure the effectiveness of marketing campaigns and to avoid showing you the same promotional content repeatedly. These are set only where you have consented.

You can manage or disable non-essential cookies at any time through your browser settings. Note that disabling certain cookies may affect the functionality of parts of the q876 platform. q876 does not currently respond to browser "Do Not Track" signals as there is no universally accepted standard for this feature.

11. Minors & Age Policy

The q876 platform is strictly for individuals aged 21 years and older. q876 does not knowingly collect, process, or retain personal data from individuals under the age of 21. Age verification is a mandatory component of the KYC process, and accounts will be closed without notice if the account holder is found to be under 21.

If you are a parent or guardian and have reason to believe that a minor in your care has accessed or registered an account on q876.bet, please contact q876 support immediately. Upon confirmation, q876 will close the account, securely delete the minor's personal data to the extent permissible under regulatory retention obligations, and return any deposited funds to the originating payment method.

12. Exercising Your Privacy Rights

As summarised in the Rights section above, you have the rights of access, rectification, erasure, restriction, objection, and data portability with respect to your personal data held by q876. To exercise any of these rights, contact q876 via live chat or send a written request to [email protected] clearly identifying the right you wish to exercise, the specific data or processing activity concerned, and your registered account username.

q876 will respond to all valid rights requests within 30 calendar days. In complex cases, this period may be extended by a further 60 days, in which case we will notify you of the extension and the reasons for it within the initial 30-day period. There is no charge for submitting a rights request; however, where requests are manifestly unfounded or excessive — in particular where they are repetitive — q876 reserves the right to charge a reasonable administrative fee or to decline to act on the request, providing written reasons for doing so.

13. Marketing Preferences

Where you have provided consent to receive marketing communications, q876 may contact you via SMS to your registered Pakistani mobile number, email, and in-platform notifications about new games, promotions, bonuses, PSL cricket betting offers, and special events. Each marketing communication will include a clear and easy method to opt out of future communications of that type.

You may withdraw your marketing consent at any time by updating your communication preferences in your q876 account dashboard, by clicking the unsubscribe link in any email, or by contacting support and requesting removal from all marketing lists. Withdrawal of marketing consent does not affect transactional communications such as deposit confirmations, withdrawal notifications, or security alerts, which are sent as a necessary part of the service regardless of marketing preferences.

14. Policy Updates

q876 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law, or changes in our platform and services. When material changes are made, q876 will notify registered players via the email address on file and display a prominent notice on the q876 platform for a minimum of seven (7) days before the revised Policy takes effect. The "Effective" date at the top of this document will be updated to reflect the date the new version takes effect.

We encourage you to review this Policy periodically. Your continued use of the q876 platform following the effective date of any revision constitutes your acceptance of the updated Policy. If you do not accept a revised Policy, you should discontinue use of the platform and request account closure.

15. Contact & Complaints

For all privacy-related enquiries, data rights requests, or complaints regarding q876's handling of your personal data, please contact us through the following channels:

• Live Chat: Available 24/7 within your logged-in q876 account — fastest response for urgent matters;
• Support Email: [email protected] — mark the subject line "Privacy / Data Protection" for correct routing;
• Formal Complaint: If your privacy concern is not resolved through the above channels, submit a formal written complaint marked "Formal Privacy Complaint — [Your Username]" to the support email above. q876's compliance team will provide a written response within ten (10) business days.

q876 is committed to resolving all privacy concerns promptly, professionally, and in good faith. We value the trust our Pakistani players place in us and take our data protection responsibilities seriously.